car preloader

At Macys Rent Car, we strive to provide a seamless and satisfactory car rental experience. Please review our Refund and Returns Policy outlined below:

1. Reservation Cancellations:

  • Customers can cancel reservations free of charge up to 24 hours/days before the scheduled pick-up time.
  • Cancellations made within 24 hours/days of the scheduled pick-up time may be subject to a cancellation fee.

2. No-Show Policy:

  • If the customer fails to pick up the reserved vehicle without prior notice, a no-show fee may apply.
  • Please contact us if you anticipate a delay or need to adjust your pick-up time.

3. Early Returns:

  • Customers returning the rental vehicle before the scheduled return date may be eligible for a partial refund.
  • Refunds for early returns are subject to our discretion and may vary based on the rental agreement.

4. Vehicle Condition:

  • Vehicles must be returned in the same condition as when rented.
  • Additional charges may apply for excessive wear and tear or damage beyond normal usage.

5. Refund Processing:

  • Refunds, if applicable, will be processed within 1 business days after the completion of the rental period.
  • The refund amount may be adjusted based on any applicable fees or charges.

6. Contact Information:

  • For cancellations, modifications, or refund inquiries, please contact our customer service at 06 56 03 55 55 or [email protected].

Note: This Refund and Returns Policy is subject to change, and any updates will be communicated on our website and through other appropriate channels.

Thank you for choosing Macys Rent Car. We appreciate your trust in our services.

N° 10, Rue 13, Bd Al Qods, Casablanca 20460

06 56 03 55 55 

[email protected]